Coaching Agreement
Welcome to Consum-mate, a professional Coaching practice. This document and
attachments constitute a contract between us ("Coaching Agreement"). You
should read it carefully and raise any questions and concerns that you have before
you submit it.
Services:
Coaching services vary depending on your needs and desired level of
support. They consist of either individual, couple or group
telecoaching. The costs vary with the amount of time you request.
To be successful requires your commitment as the client to taking
responsibility for the process and the outcomes that result from it.
You'll need to be open and honest about your issues and needs,
keep agreements and stay committed to your goals. My role as coach
is to employ my expertise as a mentor, taskmaster, motivator and
sounding board; which will get you back on track, keep you focused, and hold
you accountable for progress.
Nature of Relationship:
The client understands that the coaching relationship is not
psychotherapy, psychological counseling, or any type of therapy;
nor is it a substitute for these services. In the event the client feels
the need for professional counseling or therapy, it is the
responsibility of the client to seek a licensed professional
who can provide these services. If the coach believes that
such services will be valuable to the client, the coach will
recommend them.
Confidentiality:
As a licensed therapist, I protect the confidentiality of the
communications with my clients, including my
coaching clients. I will not voluntarily divulge that I
am in a coaching relationship with you without your
written permission, unless I am required to do so by a
court order. There are some situations in which I am
legally obligated to breach your confidentiality in
order to protect others from harm, including; (1)
if I have information that indicates that a child or elderly
or disabled person is being abused; I must report
that to the appropriate state agency and (2) if a client
is an imminent risk to him/herself or makes threats
of imminent violence against another person; I
am required to take protective actions. These situations
rarely occur in coaching practices, but if such a
situation does occur; I will make every effort to discuss
it with you before taking any action.
Many sessions are conducted in teleconference groups.
You agree to maintain the confidentiality of all
information communicated to you by other coaching
clients and by your coach. I also understand that
progress is often enhanced when clients discuss their
coaching relationship with trusted colleagues and friends.
You can have these discussions, but you are expected to be
very careful not to share any information that would
allow others in the group to be identified. One way to
decide how and what to discuss is to think about how
you would feel if someone else in the group was
discussing you.
As you are probably aware; it is impossible to
protect the confidentiality of information, which is
transmitted electronically. This is particularly
true of E-mail and information stored on computers
connected to the internet (unless you use encryption
and other forms of security protection); and if you use
a cordless or cell phone, someone with a scanner
could hear you talk.
Feedback:
If, at any time, you feel that your needs are not being
met or you are not getting what you want out of
the coaching, please tell me, so we can discuss
your needs and adjust your coaching program, as needed.
We will continue to work on the goals that you define
unless you want to stop, which we will do whenever
you ask.
Mutual Nondisclosure:
The coach and client mutually recognize that
they may discuss future plans, business affairs,
customer lists, financial information, job information,
goals, personal information, and other private
information. The coach will not voluntarily
communicate the client's information to a third
party. In order to honor and protect the coach's
intellectual property, the client likewise agrees
not to disclose or communicate information
about the coach's practice, materials, or methods
to any third parties. The client also agrees NOT
to give the Consum-mate telecourse bridge
numbers to anyone not enrolled in the CLRT course.
Session Time:
Coaching is scheduled at the mutual convenience
of the coach and the client. The day and time
for the next call will be scheduled at the close
of each coaching session.
Call Procedure:
The client will call the coach at the prearranged time and telephone number as scheduled,
and pays the telephone charges for the call.
For group coaching calls and classes, the coach
will pay for the teleconference line; and the
clients will pay for the call into the conference
line.
Cancellations:
Please remember, cancellations must
be made 24 hours in advance. There will be no
refund or credit for cancellations made less than 24
hours prior to a scheduled session. The coach
will make reasonable efforts to reschedule
sessions that are cancelled in a timely manner.
Payment Procedure:
The coach is paid in advance of each series
of coaching calls. The first coaching session
will begin after this agreement is signed and
faxed/mailed or electronically sent to the coach, and the first
payment is received by credit/debit card
(Visa, MC, Amex) or check. Services must
be paid in advance, or they cannot be
provided. Services requested by the client, in
addition to coaching calls, will be billed at
a prorated hourly rate (agreed in advance) and
will be paid within 30 days of service. Any
changes to this procedure must be mutually
agreed upon in writing.
Termination:
Either party may end the coaching relationship
by providing the other party with a one week
written notice, which may be transmitted by
email or fax.
Dispute Resolution
Any controversy or claim arising out of or
relating to this agreement, or the breach of
this agreement, shall be settled by arbitration,
which will occur via telephone by an
arbitrator that we mutually agree upon.
The costs of the arbitration shall be shared
equally between the parties.
Coaching fees are described below. Please choose the plan that best
fits your needs and your schedule.
Enrolling
Please select the service that you are registering for. This step will put the service you are purchasing into your shopping cart.
Individual Relationship Coaching - $400 per month
Couples Coaching - $400 per month per couple
Group Relationship Coaching - $450 for eight session telecourse
Creating Lasting Relationships Training (CLRT). Description of course.
Toni Coleman
Phone: (703) 847-1768
Fax: (703) 760-5014
E-mail: Toni@Consum-mate.com
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